Do and Don't: Is MESSY Part of Your Retail Identity?

How much mess is acceptable? Some people say when a bin is messy, its a sign that business is good and there are tons of customers in the store. I agree- it is sometimes ok for bins to be messy- especially during busy times. However where does one draw the line? What about feature displays? Power wall displays? When does it become detrimental to sales?

DO: A nice inviting towel display is always a welcome sight. It conveys a well organized business who prioritizes upkeep of displays.
DON'T: Yes, I realize it can be busy at times, but on a Tuesday afternoon?! It is most likely from the weekend rush, and yet nothing has been done since then? When is cutting too much staff hours that it compromises business identity ok? Talk about devaluing products.

Do and Don't: Show me the Light!

DO: Darkened areas can make a store look dramatic. In this case, eyes are drawn to feature highlights such as the focal display right at the centre and makes the power wall products visually pronounced. DON'T: A darkened area just because the lighting is inadequate or out of order is hardly the way to sell prestige cosmetics---Especially when customers are invited to test the products and see how it looks against their skin.

Do and Don't: Its a Trap!

Ever decide NOT to walk into a shop because it looks like there are no exit pathways? Funny how some retailers fail to realize that the more crowded a space is, the less likely customers will penetrate that selling space.
Customers do not want to feel trapped and unable to quickly exit any space.
DO: Front the storefront, customers can see that all areas of the store is readily accessible. The floor design itself makes the circular racetrack evident. DON'T: Avoid creating dead-ends like the shop below. I realize that at times, inventory levels are high, however it is still vital that customers are able to easily navigate the entire store.

Do and Don't: Can't See!

GIVEN the choice, will customers still fully penetrate a selling space if they cannot view the shop or will they simply walk past it?
DO: A beautiful display setting that leads the eye from the front low table to the way to the back wall. Guess which direction customer traffic will go? They will surely visit each unit from the front to the back! DON'T: Too bad the front unit is loaded with too much merchandise that it hinders sightlines to the rest of the shop.

Do and Don't: Are we out of stock?

DO: Product intensity at a prestige shop is less, to correctly convey high price point, high value and its exclusivity. DON'T: A popularly priced gift shop should intensify its merchandise display to maintain a consistent message of its price point and target market. The photo below shows the store to be sadly lacking in inventory.

Do and Don't: Crouch to Browse?

DO: Shopping for bags is a breeze in this display. All bags are front faced, making it easy to view. Height levels are great as customers need not reach too high nor bend too low to access the products. DON'T: Bags hanging on a waterfall below waist level?! Viewed from a normal height, one sees only the tops of the bag straps. Is this store really expecting customers to crouch down to browse through the selection?

Do and Don't: Multiple Selling, Anyone?

DO: A great display shows bags of similar price points and end use. To top it off, the store merchandised the bags with coordinating shoes. Multiple sales, anyone? DON'T: Evening bags displayed alongside backpacks and everyday bags? This display would've been better if they segregated a section for evening bags, one for backpacks and one for everyday shoulder bags. Shopping would be easier and the display a lot more organized.

Do and Don't: Where's the Romance?

DO: What a beautiful and eye catching jewelry display. Not only is the display eye to waist level, the message is conveyed through a fairy tale story. Makes me wish upon a star for the necklace on display. DON'T: This jewelry display is simply too low. Right at eye level, one sees a blank wall. There is also nothing special displayed, just a mass merchandising presentation. Where's the romance in this?

Do and Don't: I Really Find Slatwalls Unappealing to the EXTREME

DO: Products deserve to be displayed in the most appealing way. These fixtures provides a showcase that enhances perceived product values. DON'T: I really find slatwalls unappealing to the extreme! These are beautiful gift items totally devalued by the slatwall. To top it off, the repeated patterns of line in the slatwall overpowers the merchandise display.

Do and Don't: I like 45' Angles

DO: I like how the angled displays greet customers as they walk this aisle. It makes for an eye catching display and makes both product and price easy to see. DON'T: Well, this really isn't a don't, rather after seeing the 45' angled display above, this flat linear display becomes less appealing.

Do and Don't: What a Waste!

DO: Ensure that every opportunity to sell is taken advantaged of. In this case, not only is there an attractive price point sign, a monitor is added to engage customers. It provides not only product information but also emotional appeal to shoppers at the point of purchase. DON'T: What a waste of selling opportunity. Not only does an empty sign stand convey lack of attention to detail, it also becomes a shopping hazard! This is a lawsuit waiting to happen.

Do and Don't: Fixtures that OVERpower Product Displays

DO: If you are already stuck with slatwalls, use a fabric or plastic/card board background that runs vertically. This breaks the horizontal lines and will better highlight product displays. DON'T: Slatwalls offer flexibility in displays. However so do slotted standards and these do not have the very distracting repeated patterns of line that overpower product displays. The only time a slatwall looks good is if it is filled with product and one hardly sees the slatwall.

Do and Don't: Tiny Products

DO/ Better Display: This is a better display compared to the one below. Taller items are easily reachable and there is less of a negative space in between displayed products. DON'T: Notice how the smallest items are displayed on the lowest shelf? This makes it not only difficult to view, but also hard to reach. One practically has to crouch down for a closer look. In this case, there is also too much of a negative space between the lowest shelf and the one above it, making the fixture overwhelm the actual display.

Do and Don't: 'Scratch Your Head' Adjacenecies

DO: Kids clothes and plush toys- a match made in heaven.DON'T: Cookware and slippers...enough said.

Do and Don't: Deceiving Store Signs

DO: Customers interested in an item appreciate conversational signs. Not only do they provide key information, they also promote its sale. DON'T: This got me! I thought the yoga pants on display were only $10. I was disappointed and a little angry to find out that it is $10 off when one purchases the top and bottom set which costs $69.98.

Do and Don't: Hodge Podge Displays

DO: Make it easy to buy! Within a single category such as souvenirs, group like items together. E.G. Food within its own subgroup and gifts in another.
DON'T: Avoid displaying all kinds of souvenirs together. Products lose their credibility and perceived values when it is in a hodge podge display.

Do and Don't: Customer Service is the Difference Between Sales and No Sales

DO: Engage your customers and deliver an experience. DON'T: What a waste! Two potential purchasers ignored.

Do and Don't: Customer Service Delivery

DO: Enlighten customers with product information. Better yet, let them touch/try merchandise. This is a tipping point to encourage an emotional attachment with the product. DON'T: Ignore customers as if they don't exist. Hello? Anyone home?!