Saturday, June 30, 2012

Do and Don't: Don't Say Bad Words

Ever been to shops where you already know the chances of the staff being rude is high? Just the tone of their signs already gives off a signal of this. How sad many shop owners are unaware the power of their signs and how unwelcoming they can be.
DO: This sign says "These items are FRAGILE Please handle with care, We gladly provide assistance." Isnt this a nice way of informing customers to be careful instead of saying the usual "You break you pay"? or "Do not touch"?

DON'T: Hmmmm. The store wants customers to buy but God forbid they try something on. As if the pink paper and border ribbons will make up for "NO FITTING"!

Saturday, June 23, 2012

Do and Don't: The Power of Light

Ever wonder why some stores attract more customers while others have customers passing them by? The not so secret secret? Well-lit spaces! Bright areas attract the eye, hence hard to ignore. Well-lit stores often follow the ABC of lighting- A for the brightest spots which are the focal displays and task lighting including lease lines; B for framing the walls and floor units and C just spillover lighting.

DO: Wow, what a nice and enticing display upfront! I am sure its effective in getting passers-by to come in as well. Did I ever mention that the brightest stores tend to attract the most customers? Lighting the entrance, especially the main focal display is sure to grab attention.

DON'T: Who turned off the lights? Lighting the entrance is crucial not only in getting attention but also in defining the start of the store experience.

Sunday, June 17, 2012

Do and Don't: RMUs- How Low Can We Go?

Ever wonder what some retailers are thinking when displaying their products? Is their goal just to show as much merchandise as the space allows regardless of visibility? Shouldn't it be what makes more sense- such as how easily accessible and viewed products are from the customer's viewpoint? After all, some empty space is good as it gives the eye a place to rest.
DO: The ideal lowest level of merchandise display is knee height especially for small items. This makes it easy to access and view the merchandise in relation to a customer's height.

DON'T: Really? Floor level? I realize retail carts do not have as much room to display products, however to merchandise all the way to the floor doesn't make sense. Do the operators think customers will squat down or go on their hands and knees to view these items?

Saturday, June 9, 2012

Do and Don't: Brand Names on Windows

Ever been tricked into entering a store thinking they'd have an item they really don't? Doesn't that just tick you off?! That's what happened to me in this 'don't' photo.
DO: Brand names attract customer attention. In this case, the Hunter brand is supported by the Hunter rain boots displayed immediately below the sign. This makes shopping easy by informing customers the shop has the brand and as one can immediately see, carries an assortment of Hunter merchandise.

DON'T: Where's the Crocs?! I made the mistake of thinking (as I am sure others were led to believe too) that Crocs now make these pretty wedged sandals displayed in the window.  I was anticipating these super comfy sandals but when I got inside, I was informed that these very sandals weren't made by Crocs. So why label the window Crocs? Maybe it was a trick to get me inside the shop to try them on? Well, as a trick to get me in, it worked, but what a disappointment!

Saturday, June 2, 2012

Do and Don't: Which Sells Better?

There are so many display techniques and styles around but at the end of the day, I think the one that wins is the one that sells the most.
Which of these two display styles do you think will sell more?
DO: Each shelf is merchandised exactly the same way with small items flanking taller items creating a triangular effect. I prefer this display in that as customers shop, moving from left to right, they are offered a new product (still within the same category). Talk about silent multiple selling!

DON'T: This isn't really a don't, more of "can be improved". The good thing is that smaller items are placed eye level for easy visibility. However, the drawback is that more customers may purchase the smaller lower margin items than the large bottles displayed on the bottom shelf.